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Coalition COVID-19 Town Hall IV: Acknowledging and Adapting to the New Reality – Impact on the Interdisciplinary Team

September 21, 2020 @ 12:00 pm - 1:00 pm

COVID-19 Virtual Town Hall IV
Conversations with Coalition Leaders:
Acknowledging and Adapting to the New Reality Impact on the Interdisciplinary Team

Monday, September 21, 2020, 12:00 – 1:00 pm ET

A 4-Part Series of Coalition webinars featuring Coalition Leaders providing perspective and insight facing the field during the COVID-19 pandemic. 

This Coalition COVID-19 Town Hall III with national palliative care and hospice leaders discussed COVID-19 field response, addressed top concerns and answered key questions from professionals in the field. 

The panel will discuss:

  • The wisdom that has been gained during this ongoing pandemic
  • Individual and team changes 
  • Complimentary resources that members have found helpful 


Wendy-Jo Toyama, MBA, CAE 
AAHPM Chief Executive Officer  
Coalition Board Member
American Academy of Hospice and Palliative Medicine (AAHPM)


Wendy-Jo Toyama, MBA CAE, is the CEO of the American Academy of Hospice and Palliative Medicine (AAHPM). She began her association career with the YMCA of Metropolitan Chicago before moving into roles with healthcare associations, including the American Dental Association and the American Cleft Palate-Craniofacial Association. Before coming to AMC, Wendy had been long familiar with the company through Mark Engle’s governance research, and with AAHPM through networking with the Academy’s former CEO Steve Smith. Focused on being a servant leader to AAHPM, she says, “I am a steward; I’m here to help the board and the members achieve the vision of what they want to accomplish. I hope that they will be wildly pleased with where we’re headed, have a strong sense of ownership, and feel that I helped get us there.”

Wendy has long had a passion to serve volunteer leaders, particularly those in medical associations, citing the patient-centric approach and interdisciplinary nature of the Academy as elements that all medical associations should adopt. She is consistently impressed by the dedication, time, and energy that volunteer leaders and members bring to their organizations.

A champion of achievement, Wendy coaxes excellence out of her teams and coalitions, saying, “We’re only as strong as the people we work with.” She prides herself on being a problem-solver who makes connections in innovative ways, including in her pursuit of excellence in board governance. With her collaborative and personal work ethic, she values creativity, courage, service, justice, and family.

Wendy is a certified association executive (CAE), received her MBA from the Kellogg School of Management at Northwestern University, and has a Bachelor of Arts from Indiana University. She is the immediate past chair of the ASAE Diversity and Inclusion committee. Diversity, equity, and inclusion have long been a part of Wendy’s career, as she has worked to encourage organizations and boards to be more inclusive, sustainable, and progressive.

Outside of work, Wendy enjoys reading, Orange Theory, traveling, and visiting family members in different states.

Chief Medical Officer
Four Seasons
Palliative Care Quality Collaborative (PCQC)


Janet Bull, MD, MBA, FAAHPM is the Chief Medical Officer/Chief Innovation Officer at Four Seasons Compassion for Life and holds a consultant assistant professorship at Duke University Medical Center. She is a Fellow of the AAHPM, board certified in hospice and palliative medicine, and holds a hospice medical director certification. She directs the research department at Four Seasons and has served as the Principle Investigator on over 45 clinical trials in hospice and palliative medicine.   She was the Principal Investigator on a 2014-2017 Center of Medicare Innovations Grant “Demonstrating the value and impact of Palliative Care.” She has authored or coauthored multiple publications on palliative care and quality data reporting. She cofounded the Palliative Care Database Group in NC and was the co-director of the Global Palliative Care Quality Alliance.  She currently serves on the Board of Directors for The Palliative Care Quality Collaborative.

For 6 years, she served on the steering committee for the Palliative Care Research Co-Operative Group and chaired the Membership Committee. Janet was the recipient of the Sharon O. Dixon Award in 2007, the Cuniff-Dixon Hastings Award in 2012, and the Josephino Magno Distinguished Physician Award in 2013. In 2014, she was recognized as one of the Top 30 Visionaries in the Field awarded by the American Academy of Hospice and Palliative Medicine (AAHPM).  She served as President of the AAHPM in 2017-18. In addition, she is a Principal of the Four Seasons Consulting Group and helps organizations develop and implement palliative care.

Rev. Dr. Jeffrey T. Garland, DMIN, EdS, BCC-PCHAC
Chaplain, VNA Health Group Barnabas health Home and Hospice & Palliative Care Center
Association of Professional Chaplains (APC)


The Reverend  Jeffery T. Garland DMin EdS BCC has been an active member with APC® since 1997 and a BCCI® board certified chaplain since 2002 and Palliative Care and Hospice Advanced Certified (PCHAC) in 2019. He is employed as a chaplain the VNA Health Group Barnabas Health Home and Hospice & Palliative Care Center in West Orange, New Jersey. Endorsed by The American Baptist Churches, USA, Garland is the assistant to the pastor at Berean Baptist Church in Newark, NJ. He received his doctorate of ministry from Drew University School of Theology, his master of divinity from New York Theological Seminary and his education specialist in marriage and family therapy degree from Seton Hall University. He has served APC in the roles of Membership Services Council member, Multi-Cultural Multi-Ethnic Committee Chair, APC Conference Planning Committee Spiritual Needs chair and Nominating Committee member.

Anne Kelemen, APHSW-C,  LICSW
Director of Psychosocial/Spiritual Palliative Care, Interdisciplinary Palliative Care Team, MedStar Washington Hospital Center
Social Work Hospice & Palliative Care Network (SWHPN)


Anne Kelemen is the Director of Psychosocial/Spiritual Care for the Section of Palliative Care at MedStar Washington Hospital Center in Washington, where she conducts patient care, teaches and participates in a variety of research activities. Prior to joining the Hospital Center staff, Ms. Kelemen instituted the first palliative care service at MedStar Good Samaritan Hospital in Baltimore, Maryland. She also is the founding director of the Palliative Social Work Fellowship Program at the Hospital Center. An Assistant Professor of Medicine at Georgetown University Medical Center, her research interests include the intersection between language and medicine and intimacy

Michelle Webb, RN, DNP, BC-CHPCA
Assistant Professor at Duke University School of Nursing
Board of Directors, HPNA
Hospice and Palliative Nurse Association (HPNA)


Michelle Webb, RN, DNP, BC-CHPCA is currently an Assistant Professor at Duke University School of Nursing.  Prior to taking on this role in she held a variety of progressive leadership positions at Four Seasons.  She was the Chief Nursing Officer and Chief Learning Officer at Teleios Collaborative Network from 2017 to January of 2020 and continues at Teleios as a Nursing Practice Coach.  She currently serves as the Secretary-Treasurer of the Hospice and Palliative Nurses’ Association Board of Directors.


September 21, 2020
12:00 pm - 1:00 pm